Consumer Access to Health Care Records
and Complaint Information
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Current and former clients may request copies of their counseling and mental health records maintained by The Real Collective, PLLC.
Requests should be submitted via email.
To help prevent delays, please include the following information with your request:
Client full name and date of birth
Current phone number and or email address
Description of records requested including specific dates if applicable
Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney. Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws. -
The Real Collective, PLLC is regulated by the Texas Behavioral Health Executive Counsel (BHEC), the licensing authority for Licensed Professional Counselors in the State of Texas.
Questions regarding licensure or professional regulation may be submitted through the Council’s website:
https://bhec.texas.gov/contact-us/
When submitting an inquiry, select Licensed Professional Counselor - Associate as the license type. -
Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.
Complaints may be submitted online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaintWhen submitting a complaint, include relevant dates, names, and any supporting documentation if available.
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The above information has been posted in accordance with House Bill 4224 and the Texas Health and Safety Code Section 181.105.
For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at HCR_PRU@hhs.texas.gov